Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?

House Of Favors offers Payment Methods as shown below :

Bank In / Online Bank Transfer

You may bank in to our designated director account in Maybank.

Maybank Account # 114281110631
Account Name: Chow Kah Tat


After bank-in/online transfer, please email us the bank in slip/transfer slip at hofnelson@gmail.com or whatsapp to +6010-4288593 with the following details:

1. Your order no.
2. Your name and cellphone no.

Please note that we will only process the order after the payment is cleared or cash is deposited.

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at hofnelson@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.

Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysia Ringgit (MYR).

Q. How long does the delivery usually takes?
We usually ship out the order within 1-2 working days after payment cleared. After shipped out, it depends on how fast courier company deliver to you, not under our control.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to hofnelson@gmail.com or Whatsapp us at +6010-4288593 and we will try our best to clear your doubts.